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Delivery Information

Please read through the following before you place an order.  any queries, please email sales@frankdalefoods.co.uk


Shipping

We deliver to UK addresses Tuesday-Friday, but also offer Saturday deliveries, for which we apply a small surcharge. We cannot deliver or process on bank holidays. 


Ordering

Orders must be received by midday to be processed and despatched for the 'Next Working Day'  If you order on a Friday, it will be delivered the following Tuesday, as we are delivering perishable goods which have to be despatched the afternoon before delivery.

We will assume that you require your delivery at the next available despatch date.  If you require a delivery on a specific day then please let us know when placing an order.  You can do this by adding a comment on the Checkout Screen.  We will confirm by email if we accommodate the request.

Any request for a specific delivery date must be within the scope of the delivery service requested and that of the Shipping service stated above.

A delivery parcel comes with a maximum of six packs of product.  Order 6 packs for Free UK `Next Working Day' delivery. If you order less than 6, a delivery charge is applied.  If you order more than 6 then it only gives you the option to collect. If you wish to order more than 6 packs and cannot collect, please email sales@frankdalefoods.co.uk

When you place an Order, you will receive a confirmation email automatically, please check for this and check your Junk email folder and set sender as Safe Sender if needed


Free Deliveries

If you order any 6 packs of product we offer a free UK `Next Working Day' delivery service  to most Mainland UK addresses, via parcel couriers.

There are some delivery areas which parcel couriers cannot deliver to `Next Working Day'

We are unable to deliver to the following UK locations: Isles of Scilly, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, the Scottish Islands 

Parcel couriers are unable to deliver to some UK areas on a `Next Working Day' basis, these are;

AB30, AB56, DD5-9,  FK8, FK19-21, HS1-9, IM1-9, IM86-99,  IV1-63, KA26-28, KW1, KY9-10, KY15-17, PA20-80, PH30-50, TR21-25 and ZE1-3


Saturday deliveries

We offer an upgraded service for a Saturday delivery service, a small surcharge will apply and an option for this service can be selected during Checkout


How we pack your order

Each pack of product comes in its own carton and we store these in our coldstore.  We pick your order and the cartons are together packed in a wool insulated cardboard box with ice packs. 


How we deliver your order

We will email you when we dispatch the consignment, alongside an Tracking Number, this enables you to track your delivery progress.  Tracking information should be available from 10pm on the day of despatch. If you need to change delivery address or instructions to the parcel courier, then please do this directly with the parcel courier. Parcel couriers will never ask for personal information, always be careful when speaking with third parties.

We cannot amend delivery details once despatched.

Boxes are held in our coldstore until the courier collects them late afternoon and they aim to deliver the following day before 4pm.  Don’t be concerned if deliveries are made later in the day. Our products will hold temperature.

Where possible, ensure that there will be someone available to receive the delivery.  Couriers are instructed to leave in a Safe place and to NOT take the delivery back to the depot.  It also states this on the box and delivery label!


No Contact Delivery Practice 

Most parcel couriers are adopting the ' No Contact Delivery Practice '. This is for the safety of both you and the driver. The delivery driver will not ask you to sign the delivery Handheld Device. Instead the driver will knock the door/ring the doorbell, place the consignment on the doorstep, step back from the door 2 metres and ask for you to confirm your name. The driver will then type your name into the Delivery Handheld Device. An exception to the above process will be deliveries to buildings which have a communal access point (e.g. flats/high rise buildings), when delivery direct to your doorstep may not always be possible due to current Health & Safety requirements. If there is no Answer, Couriers are instructed to leave in a safe place and to NOT take the delivery back to the depot.  It also states this on the box and delivery label.


When you receive your order

Open the box and unpack into the freezer or fridge, depending upon when you think you may use the product.  If you are unsure, place inside the freezer and keep the cartons flat.

Products will start to thaw in transit, don’t worry, we have thought of this and its perfectly safe to place straight into the freezer (or fridge if you wish to use sooner)  Always check the ‘Use By’ date and remember that you can re-freeze the product even if its been in the fridge (as long as you do so before the use by date)

Every box has an information sheet, please read it.

Every pack has a `Use By’ date and label on the front and detailed product/instruction labels on the back of pack.